What is managed IT support?

Managed IT support is an arrangement where a provider takes responsibility for the ongoing monitoring, maintenance, and management of your business technology for a fixed monthly fee. This typically covers remote helpdesk support, software updates, security monitoring, and proactive maintenance to prevent issues before they cause downtime.

Is managed IT support suitable for a business with fewer than 10 staff?

Yes. Managed IT support is often the best fit for small businesses with fewer than 10 staff because it gives you access to enterprise-level IT expertise without the cost of an in-house IT employee. DM1 specialises in businesses with under 30 users and tailors support to the scale and budget of each client.

What is included in a DM1 managed IT support plan?

A typical DM1 managed support arrangement includes remote helpdesk support, proactive monitoring, Microsoft 365 licence management, security updates, backup monitoring, and regular review of your IT environment. The exact scope is agreed at the start and documented clearly.

How do I switch from my current IT provider to DM1?

Switching is straightforward. DM1 conducts a new client onboarding audit to document your current environment, identifies any gaps or risks, and takes over management with minimal disruption to your team. We handle the transition process and contact your previous provider on your behalf if required.

Managed IT Support Perth

Proactive monitoring, remote helpdesk and onsite assistance — one call gets you a real person who knows your business.

IT Support That Knows Your Business

DM1 provides managed IT support to Perth small businesses across healthcare, legal, manufacturing, retail and professional services. We're not a call centre — when you contact us, you deal with the same person who set up your systems and knows how your business works.

Our managed IT support covers everything from day-to-day helpdesk issues to proactive monitoring, security patching, device management and strategic IT consulting. We keep your systems running so you can focus on your business.

One call. One person. No ticket queues.

When you contact DM1, you speak directly with the person who set up your systems and knows how your business works. No offshore helpdesk, no rotating support staff, no starting from scratch every time you call.

Perth businesses get same-day remote support and scheduled on-site visits — all included in a flat monthly fee with no lock-in contract.

What's Included

Remote helpdesk support via phone, email and AnyDesk
Onsite support across the Perth metropolitan area
Proactive monitoring of servers, workstations and networks
Security patching and update management
Microsoft Intune device management and compliance
Microsoft 365 user and licence management
IT consulting and technology planning
New staff onboarding and device provisioning

Why Choose DM1 for Managed IT Support

DM1 has been supporting Perth businesses since the 1970s. We don't outsource your support offshore, and we don't put you in a ticket queue. You get a direct relationship with an experienced IT professional who understands your business, your industry, and your technology stack.

Looking for reliable IT support in Perth?

Get in touch for a free consultation. We'll review your current IT environment and put together a support arrangement that fits your business.