Connectivity & Communication Perth
VOIP phone systems, business internet, and mobile plans — all from one provider
Stay Connected Without the Complexity
Reliable connectivity is the foundation of everything your business does. DM1 coordinates all your connectivity — internet, phones, and mobile plans — so you do not have to deal with multiple providers or do any of the setup yourself. We arrange your NBN connection and handle everything from the initial order through to setup. We set up and manage your business phone system — including handsets, call routing, and number porting. And we can source and manage mobile plans for your business so everything runs through one provider relationship.
Whether you’re setting up a new office, replacing an ageing phone system, or looking to consolidate your internet and mobile services, we’ll assess your needs and recommend the right solution. Straightforward advice from a local Perth IT provider — no unnecessary complexity, no dealing with carriers yourself.
What's Included
Business NBN internet — DM1 arranges the connection and handles everything from initial order through to setup
Failover and redundancy planning for business-critical connectivity
VOIP phone systems — hosted PBX, handsets, soft phones, and call routing managed by DM1
Porting existing phone numbers to new systems
Business mobile plans — sourced and managed by DM1 so everything runs through one provider relationship
Microsoft Teams Phone integration with VOIP
Network setup and Wi-Fi configuration for offices and multi-site businesses
Ongoing connectivity monitoring and troubleshooting
The Problem With Managing It Yourself
Most Perth small businesses deal with their internet, phones, and mobile through a mix of different providers, contracts, and contacts. When something goes wrong — and it will — there is no single person accountable. Here is what that looks like in practice.
No single point of accountability
When your internet drops, you call the ISP. When the phones go down, you call someone else. When it turns out the two are related, neither provider wants to own it. You are stuck in the middle while your business is offline.
The wrong plan for how you actually work
NBN plans are not all the same. A business running cloud software, video calls, and VOIP phones on a plan designed for light residential use will hit performance problems. Most businesses only discover this after they have signed a contract.
Mobile plans that nobody manages
Staff end up on personal plans, or on plans that rolled over years ago and no longer reflect how the business uses data. There is no visibility over usage, no central billing, and no way to quickly cut access when someone leaves.
What DM1 Handles for Each Service
Business NBN Internet
DM1 assesses your usage, recommends the right plan and connection type, places the order, and manages setup end to end. You do not need to deal with the provider directly. If there is a fault, we handle it. We also plan for redundancy so a single line failure does not take your business offline.
VOIP Phone Systems
DM1 sets up and manages your business phone system — including handsets, soft phones, call routing, hold music, and voicemail. We handle number porting so your existing numbers come across. If your team uses Microsoft Teams, we can integrate your phone system directly so calls come through Teams on any device.
Business Mobile Plans
DM1 can source and manage mobile plans for your business so everything runs through one provider relationship. We review your current plans, recommend the right data and call inclusions for each role, and manage the account centrally — including adding new services and removing access when staff leave.
What DM1 Finds During New Client Onboarding
Discovered during DM1 new client onboarding
Healthcare clinic on the wrong NBN plan
When a Perth medical practice moved to DM1, our standard onboarding checks found they were on a consumer-grade NBN plan shared across reception, consulting rooms, and their clinical software. Speeds were throttled during peak hours, causing their practice management system to time out mid-appointment. Their previous IT provider had never reviewed the connection type. DM1 arranged a business-grade service with a guaranteed speed tier and the timeouts stopped.
Discovered during DM1 new client onboarding
Legal firm unable to port their main number
A Perth legal firm joined DM1 after outgrowing their existing phone system. When we went to port their main office number to the new VOIP system, we found it was registered to a personal account belonging to a former employee who had since left the business. Their previous provider had never flagged this. DM1 worked through the recovery process with the carrier and successfully ported the number before the new system went live.
Discovered during DM1 new client onboarding
Trade business with staff on personal mobile plans
When a Perth trades business came to DM1, our onboarding review found six staff members were using personal mobile plans for all work calls and data. The business had no visibility over usage, no way to wipe devices remotely, and no central billing. When a staff member left the month before, the business had no way to cut their access to work contacts and emails on the device. DM1 moved the team onto managed business plans with central account control.
Why DM1?
DM1 has been supporting Perth businesses since the 1970s. We are technology advisors first — we will recommend the connectivity solution that suits your business, not the one that is easiest for us to supply. Our clients get a single point of contact for internet, phones, and mobile, with a local Perth technician who knows their setup and handles the providers on their behalf.
Talk to DM1 About Your Business Connectivity
Perth-based VOIP, NBN, and mobile solutions for small business. Call (08) 6202 6012 or send us a message.